Contact Vitilan
Feel free to send us a message through this contact form. The VITILAN team is always interested in your feedback and comments to improve the quality of our services. Our working hours are from 10:00 AM to 5:00 PM, Monday to Friday, except holidays and weekends.
Our Contact Information
Whether you have a pre-sales question, need after-sales help, or want to reach out about your order, the VITILAN team is here to assist you with clear support and fast communication.
This phone number currently supports pre-sales inquiries only
For after-sales problems, please contact us by email at support@vitilanebike.com. We will solve your problem within 24 hours.
What We Can Help With
We are available to help with product questions, pre-sales enquiries, after-sales support, and general assistance related to your VITILAN order or e-bike experience.
Send Us A Message
Use the contact form below to send your message directly to the VITILAN team. The more detail you include, the easier it is for us to help you quickly and accurately.
Frequently Asked Questions
Below are some of the most common questions customers ask before and after contacting our support team.
What are your working hours?
Our working hours are Monday to Friday, from 10:00 AM to 5:00 PM, excluding holidays and weekends.
How can I contact after-sales support?
For after-sales problems, please contact us by email at support@vitilanebike.com. We will solve your problem within 24 hours.
Can I call customer support?
Yes. You can call us at +1 626-637-7268. This phone number currently supports pre-sales inquiries only.
What should I include in my message?
The best messages include your name, email, order details if relevant, model name, and a clear explanation of your question or issue.
Where is your company located?
Our company address is 1500 N GRANT ST STE R, DENVER, Colorado, 80203, United States of America.
Can I join your community?
Yes. You can join our FB Fan Group and follow our social media channels for updates and community content.
How fast do you reply by email?
For after-sales support, we aim to solve your problem within 24 hours after receiving your email.
What is your official email address?
You can contact us at support@vitilanebike.com.