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Vitilan Warranty Policy

Warranty Built For Confidence

VITILAN electric bikes are backed by model-based manufacturer coverage for the original owner. T7, U7, L5, and I7pro models are covered by an 18-month all-inclusive manufacturer warranty against manufacturing defects, while V3 and U3 models are covered by a 12-month all-inclusive manufacturer warranty against manufacturing defects. Free accessories are not covered.

18-Month Coverage On T7 / U7 / L5 / I7pro
12-Month Coverage On V3 / U3
Original Owner Only
U.S. Warranty Parts Shipping
18M

Main Model Coverage

T7, U7, L5, and I7pro e-bikes are covered by an 18-month manufacturer all-inclusive warranty against manufacturing defects for the owner.

12M

V3 And U3 Coverage

V3 and U3 e-bikes are covered by a 12-month manufacturer all-inclusive warranty against manufacturing defects for the owner.

USA

Warranty Delivery Area

Warranted parts are shipped within the continental United States only. If the bike is moved to another country, parts will only ship to the original country of delivery.

Warranty Coverage Overview

Dear VITILAN customer, we are glad that you have chosen a VITILAN electric bike. This warranty applies to the original owner only and is not transferable. Coverage is intended for manufacturing defects, not general wear, misuse, or accidental damage.

VITILAN will replace parts deemed defective or damaged, including qualifying shipping damage, free of charge, unless the damage is caused by customer misuse. All warranty review and battery evaluation must go through the official VITILAN customer service team.

Parts Covered Under Warranty

  • Frame
  • Front fork
  • Folding riser
  • Standpipe
  • Handle horizontal tube
  • Handlebars
  • Seat post
  • Brakes, excluding brake pads
  • Lights
  • Bottom bracket
  • Wheel rims
  • Wheel hub
  • Flywheel
  • Transmission
  • Gear lever
  • Motor
  • Throttle
  • Controller
  • Wiring harness
  • LCD display, excluding water damage
Important Warranty Note

Free accessories are not covered by the warranty. Warranty applies only to the original owner and only when the bike has been purchased directly from VITILAN’s official channels or an authorized dealer.

What Is Not Covered

This warranty does not cover every issue. It is limited to qualifying manufacturing defects and does not apply to wear items, misuse, accidents, or unauthorized changes.

  • Defects inherent in the normal service life of the product
  • Accident, abuse, misuse, abnormal use, stunts, racing, or activities outside intended product use
  • Improper storage or abnormal contact with liquids, moisture, sand, dirt, or electrical impact
  • Careless riding, accidental e-bike falls, obstacle-related crashes, or falls involving children or minors
  • Unauthorized modification or incorrect installation
  • Scratches, dents, and cosmetic damage caused by human factors unless caused by VITILAN
  • Products with frame numbers, barcodes, or serial numbers removed, altered, damaged, or illegible
  • Defects caused by accessories, products, or peripherals not provided or approved by VITILAN
  • Improper assembly, testing, operation, maintenance, installation, repair, or adjustment
  • External causes such as collision, fire, flood, lightning, earthquake, tornado, theft, vandalism, or improper power source use

Wear Items Not Covered

  • Tires and tubes
  • Brake pads
  • Chain
  • Chainring
  • Cables and cable housings
  • Seats
  • Crankset
  • Pedals

Battery Warranty

The battery warranty period follows the warranty policy of each e-bike model. Defective batteries will be repaired or replaced free of charge by the customer service team. No cash compensation will be made, and warranty dates are based on the original purchase date.

Only the VITILAN customer service team can directly evaluate batteries and determine whether a battery is defective.

Battery Warranty Does Not Cover

  • Charging the battery with an unsuitable charger
  • Improper use of the battery charger
  • Damaged seals or signs of tampering
  • Use of the battery with equipment other than the designated e-bike
  • Reduced battery power caused by long-term use, battery aging, or suddenly cold weather

Warranty Process

If you need warranty support, follow the official VITILAN process below. A complete and clear submission helps the support team review your issue faster.

  • Contact VITILAN customer service at support@vitilanebike.com
  • Provide clear pictures, videos, or detailed information about the issue
  • If the issue is not caused by user misuse, the appropriate replacement component will be issued
  • Contact support as soon as the goods arrive if you need help replacing defective parts
  • The customer is responsible for the labor cost of installing warranty components
Modification Warning

Every VITILAN electric bike is strictly tested before leaving the factory. Major modifications are not recommended, and the warranty does not cover improper or negligent use after modification.

Warranty Conditions

This warranty policy is only valid when all required conditions are met. If these conditions are not met, warranty coverage may be denied.

Official Purchase Source The electric bike must be purchased directly from VITILAN’s official website, online store, or an authorized dealer.
Original Owner The electric bike must remain with the original purchaser and first owner.
Intended Use The bike must be used for its intended purpose and not outside normal product expectations.
No Unauthorized Repair The electronic equipment must not have been repaired or altered without authorization.
Customer Installation Responsibility If damage is caused by incorrect customer installation, the customer is responsible for replacement parts and shipping costs.
Age Requirement The rider and purchaser must be over 18 years old and legally able to purchase and ride the e-bike.

Additional Policies

The following policy statements are also part of the warranty framework and service relationship with VITILAN.

  • VITILAN is not responsible for accidents or injuries that occur during product use
  • To the maximum extent permitted by law, VITILAN’s liability under this warranty shall not exceed the original purchase price
  • VITILAN will not be liable for incidental or consequential damages or losses
  • VITILAN may update products and designs without obligation to update products already in customer hands
  • If a credit card chargeback occurs and the customer still owns the product, the warranty will be suspended until the chargeback is resolved
Service Philosophy

VITILAN states that its customer service team serves customers with respect, kindness, patience, and friendliness. However, rude or vulgar language toward staff may result in a warning and can lead to refusal of service, refunds, account termination, voided warranties, or canceled orders at VITILAN’s discretion.

Contact Warranty Support

For official warranty enquiries, claims, and battery evaluation, contact the VITILAN customer service team directly.

  • Email: support@vitilanebike.com
  • Coverage: 18 months on T7 / U7 / L5 / I7pro, 12 months on V3 / U3
  • Eligibility: Original owner only, non-transferable
  • Best to include: order details, model name, clear photos or videos, and a short issue description
Contact Warranty Support

Warranty FAQ

These common questions summarize the main points of the VITILAN electric bike warranty policy.

How long is the warranty period?

T7, U7, L5, and I7pro models are covered for 18 months. V3 and U3 models are covered for 12 months. Coverage starts from the original purchase date.

Is the warranty transferable?

No. The warranty applies to the original owner only and is not transferable.

Are batteries covered?

Yes, batteries follow the warranty period of each model, but only the VITILAN customer service team can directly evaluate whether a battery is defective.

Are tires, brake pads, and chains covered?

No. Wear-prone parts such as tires, tubes, brake pads, chains, chainrings, cables, seats, cranksets, and pedals are not covered under the warranty.

What if I modify or repair the bike myself?

Unauthorized modification, improper installation, or unapproved repair can void warranty eligibility for related issues.

How do I start a warranty claim?

Email support@vitilanebike.com and provide clear photos, video, or detailed information about the issue so the support team can review it.

Who pays for installation labor on warranty parts?

The customer is responsible for the labor cost of installing warranty replacement components.

Can warranty parts be shipped outside the continental United States?

Warranted parts are shipped within the continental United States only. If the bike is moved to another country, parts will only ship to the original country of delivery.