Shipping & Delivery Policy
This Shipping Policy explains how orders placed on vitilan.bike are processed, shipped, tracked, and handled. For our website, standard order processing is 1 to 3 business days and standard delivery is 8 to 12 business days with free shipping.
Where We Ship
We currently provide free shipping to the 48 contiguous United States. Orders to Alaska, Hawaii, Puerto Rico, PO Boxes, and APO addresses are not supported under this standard policy.
How Orders Move
Orders are processed in 1 to 3 business days, then shipped with estimated delivery in 8 to 12 business days. Tracking details are sent after shipment.
What To Expect
Customers should monitor tracking, ensure delivery availability, inspect packages promptly, and contact support quickly if an issue appears.
Shipping Method And Coverage
VITILAN electric bikes currently provide free shipping to the 48 states in the continental United States. We do not ship under this standard offer to Alaska, Hawaii, Puerto Rico, PO Boxes, or APO addresses.
Orders are shipped from available local warehouse inventory in the United States where applicable. Carriers may vary depending on the item and shipment type.
Standard Shipping Coverage
- Free shipping to the 48 contiguous U.S. states
- No standard shipping to Alaska, Hawaii, or Puerto Rico
- No shipping to PO Boxes or APO addresses
- Carrier selection may vary by item type and warehouse handling
For our website, standard order processing is 1 to 3 business days and standard delivery time is 8 to 12 business days with free shipping.
Order Processing Time
After placing an order on vitilan.bike, please allow us 1 to 3 business days to process the order before shipment.
Processing Notes
- Electric bike orders are normally processed within 1 to 3 business days
- Pre-sale products follow the shipping timeline announced on the product page
- Tracking information is sent to your email after shipment
- If tracking is not received within a reasonable period after dispatch, contact support
If you need help with an order after placing it, contact us at support@vitilan.bike.
Transportation Time And Tracking
Our standard delivery time is 8 to 12 business days after shipment. While we sincerely hope your package arrives as soon as possible, delays can occasionally happen due to carrier operations or other circumstances outside normal processing flow.
Tracking Information
- Tracking details are sent by email after the order ships
- Tracking updates may take 24 to 72 hours to appear after shipment
- Delivery timing is an estimate and can vary by destination and carrier conditions
- If you need more shipping information, contact support with your order number and item details
Signature Requirement And Delivery Responsibility
All shipments may require a signature upon delivery. It is your responsibility to stay up to date and communicate with the carrier if any delivery change is needed.
- Signature may be required upon delivery
- Customers are responsible for monitoring shipment progress
- Once products are signed for and received, responsibility for lost, stolen, or damaged items transfers away from us
- If you choose not to sign for delivery due to carrier exceptions or special delivery conditions, the same delivery rules still apply
Broken, Missing Or Damaged Products
Please inspect your product immediately after receipt. Freight or delivery damage claims are time-sensitive.
Damage Claim Rules
- Inspect the package and product within 48 hours of receipt
- We do not accept shipping damage claims after 48 hours from delivery receipt
- We are not responsible for loss or theft after delivery has been signed for
- If your shipment arrives damaged or incomplete due to transport issues, contact us promptly with details and photos
For shipping damage or missing product issues, contact support@vitilan.bike as soon as possible so we can review and provide a solution.
Quick Shipping Overview
Tax Policy
We do not collect sales tax from our customers under the policy details provided here.
Canada Shipping Policy
For customers who provide a Canadian shipping address, an additional $100 USD shipping fee will be added on top of the electric bike price.
- Canada processing time is approximately 1 to 3 business days
- Specific delivery timing may vary
- Customers should contact support for exact shipping and tracking details for Canadian orders
Shipping Changes And Cancellations
Before Shipment
You can request cancellation before shipment by contacting us at support@vitilan.bike. A cancellation is not confirmed unless you receive a valid confirmation email from our support team.
- A 5% credit card processing fee will be deducted on approved cancellations before shipment
After Shipment
- If an order has already shipped and you cancel it, a 5% credit card processing fee and a $250 shipping fee apply
- If an address can still be changed, no fee applies; if not, you may reject the package and pay a $250 shipping fee to cancel
- Orders cannot be changed after placement
Rejected Shipment Policy
If a shipment is rejected and returned to us by a third-party shipping service, additional charges may apply.
- Re-shipment may be charged at $250 per e-bike
- If you do not want the order re-shipped, the return will be treated as a refund request
- Refund handling for rejected shipments may include a $250 shipping fee plus a 5% credit card processing fee
Need Help With Shipping?
If you have questions about shipping, delivery timing, tracking, damage claims, address changes, or cancellations, contact us directly.
- Website: vitilan.bike
- Email: support@vitilan.bike
- Brand: VITILAN EBIKE
Shipping Policy FAQ
These quick answers cover the most common shipping and delivery questions for vitilan.bike.
How long does order processing take?
Standard order processing on our website is 1 to 3 business days before shipment.
How long does delivery take?
Standard delivery is estimated at 8 to 12 business days after shipment.
Do you offer free shipping?
Yes. We offer free shipping to the 48 contiguous United States under the standard website policy.
What if my tracking has not updated yet?
Tracking updates may take 24 to 72 hours after shipment. If the delay goes beyond that and you need help, contact support@vitilan.bike.
What should I do if my package arrives damaged?
Inspect the package within 48 hours of receipt, take photos, and contact support@vitilan.bike immediately so we can review the claim.
Can I cancel or change my order after shipment?
After shipment, cancellations and address-related handling may involve a 5% credit card processing fee and a $250 shipping fee. Orders cannot be changed after placement.