Privacy Policy
This Privacy Policy describes how vitilan.bike collects, uses, and discloses your Personal Information when you visit the site, place an order, contact support, or otherwise interact with our store and services.
What We Collect
We collect device information, order information, and customer support information when needed to run the site and serve customers properly.
How We Use It
Your information is used to process orders, improve site performance, provide support, communicate with you, and help prevent fraud.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or transfer certain personal information.
Privacy Policy Overview
This Privacy Policy describes how vitilan.bike (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
In this Privacy Policy, “Personal Information” means information that can uniquely identify an individual, including the categories described below.
By using vitilan.bike, contacting us, or placing an order, you acknowledge the practices described in this Privacy Policy.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
- Examples collected: web browser version, IP address, time zone, cookie information, viewed pages or products, search terms, and how you interact with the Site
- Purpose: to load the Site accurately for you and perform analytics on Site usage to optimize our Site
- Source: collected automatically through cookies, log files, web beacons, tags, or pixels
- Disclosure: shared with Shopify for store processing and operation
Order Information
- Examples collected: name, billing address, shipping address, payment information, email address, and phone number
- Purpose: to fulfill orders, process payments, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for potential fraud, and provide product or offer updates when consistent with your preferences
- Source: collected from you directly
- Disclosure: shared with service providers needed to process and complete your order
Customer Support Information
- Examples collected: email, name, and phone number
- Purpose: to provide customer support
- Source: collected from you
- Disclosure: none beyond what is reasonably needed to provide support
Minors, Sharing And Advertising
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@vitilan.bike to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.
- We use Shopify to power our online store
- We may share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to otherwise protect our rights
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
- We use Google Analytics to help us understand how customers use the Site
- We may share information about your use of the Site, your purchases, and your interaction with ads with advertising partners
- This may happen directly or through cookies and similar technologies, depending on your location and consent preferences
Using Personal Information And Lawful Basis
Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfillment, and keeping you up to date on new products, services, and offers.
Lawful Basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with legal obligations
- Protection of your vital interests
- Performance of a task carried out in the public interest
- Our legitimate interests, where those interests do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Automatic Decision-Making And Your Rights
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision-making has a legal or similarly significant effect on you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Shopify may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Examples Include
- Temporary denylist of IP addresses associated with repeated failed transactions
- Temporary denylist of credit cards associated with denied IP addresses
GDPR Rights
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. To exercise these rights, contact us at support@vitilan.bike.
CCPA Rights
If you are a resident of California, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us directly.
Cookies And Tracking
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use different cookies, including functional, performance, advertising, and social media or content cookies.
Cookies help remember your actions and preferences, improve your browsing experience, and provide information about how people use the website.
Cookies Necessary For The Functioning Of The Store
Examples include: _ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, and _shopify_u.
Reporting And Analytics Cookies
Examples include: _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, and _y.
Managing Cookies And Do Not Track
You can control and manage cookies in various ways. Removing or blocking cookies may negatively impact your experience and parts of the website may no longer be fully accessible.
- Most browsers automatically accept cookies, but you can usually change this in your browser settings
- Blocking cookies may not fully prevent information sharing with advertising partners
- To opt out of targeted advertising, you should use the tools and links provided by those advertising platforms
Do Not Track
Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Targeted Advertising Opt-Out
You can opt out of certain targeted advertising services by using the following tools:
- Facebook: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
- Bing: bing personalized ads settings
- DAA Portal: optout.aboutads.info
For more information about how targeted advertising works, you can review the educational materials provided by the Network Advertising Initiative.
Changes, Complaints And SMS
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal, or regulatory reasons.
Complaints
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge your complaint with the relevant data protection authority.
Text Notifications
By subscribing to Vitilan text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when subscribing.
- Message frequency is recurring
- Consent is not a condition of purchase
- Message and data rates may apply
- Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out
- Reply HELP for customer support
- You may receive one additional message confirming your opt-out request
Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us directly.
- Website: vitilan.bike
- Email: support@vitilan.bike
- Brand: VITILAN EBIKE
Privacy Policy FAQ
These quick answers summarize some of the most common privacy questions customers may have.
What personal information do you collect?
We may collect device information, order information, and customer support information depending on how you interact with vitilan.bike.
Why do you collect personal information?
We collect it to run the site accurately, process payments and orders, arrange shipping, provide support, communicate with you, and help detect fraud.
Do you share customer information?
Yes, we may share information with Shopify and other service providers where needed to operate the store, fulfill orders, comply with law, or protect our rights.
Can I request access, correction, or deletion of my data?
Yes. Depending on your location, including under GDPR or CCPA, you may have rights to access, correct, update, port, or erase personal information.
Do you use cookies and analytics?
Yes. We use cookies and analytics technologies to support storefront functionality, understand usage, improve the site, and manage tracking preferences.
How can I contact you about privacy?
You can email us at support@vitilan.bike for privacy questions, complaints, or data-rights requests.